Tuesday, August 30, 2011
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Our commitment to quality and support
When you purchase a SMART projector, on its own or as part of an interactive whiteboard system, you have the security of knowing it's protected under the SMART Projector Care Plus program.Standing behind our products
The SMART Projector Care Plus program ensures that if there's a problem with your projector, we'll repair or replace it – free of charge. The SMART Projector Care Plus program includes the following:- Return for repair service – When you ship your malfunctioning projector to a SMART service center, we'll repair it and ship it back to you within five days
- 24-hour advance replacement – You can choose to have your malfunctioning projector replaced – it'll be shipped from our service center within 24 hours of your request
- Projector specialist access – When you call us for technical support related to projectors, you'll be connected directly to a specially trained projector support specialist
- Preferential pricing on spare projectors – Receive substantial discounts on spare projectors, so you can maintain a pool of spares and minimize downtime in the event of projector breakdown
- Preferential pricing on replacement lamps – Receive substantial discounts on spare or replacement projector lamps
- Preferential pricing on projector upgrades – Upgrade to latest-model projectors with preferred pricing and easy-to-install projector kits
- Two-way shipping – We'll pay for two-way shipping when you return projectors for repair
- Out-of-warranty options – We offer support and repair options for five years after we discontinue projector models, to help ensure the longevity of your technology investment
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Technology
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