botak99

Biggest complaints: Highest class is "Magnifica," equal to business class, which does not have flat sleeper seats. People also complained about the lack of attentive service and old seats.
Reviewers said:


"Lounge at JFK is too hot and televisions all set to Italian channels. Food choice not great. Flight boarded on time and cabin was clean - this aircraft does not have proper lie flat seats but angled seats. [..] IFE not very good with limited choices compared to many other business class products I've experienced."
"Boarding at FCO was a cattle call, a free for all. There was no line for Business passengers. An older 767-300 with had seats held together by tape. On taking my seat, there were crumbs and hairs all over the armrests, as well as the seat tray. There were only 4 out of 20 Business seats filled, and one would have thought the crew would be able to pay a bit more attention to the customers - no. IFE was good, food was so-so and the crew disappeared for most of the flight. Minimal refills on drinks. I removed my own food plates and brought them to the front to find the Business class attendants sleeping! I had high hopes for this return leg, but one learns something each day, in the world of International travel."