botak99

Service:17.30

Food:14.63

Biggest complaints: lack of attention to small details in service and presentation, poor service by flight crew, and not enough food to serve everyone

Reviewers said:

"First Class does not give you access to the lounge. I was Star Alliance Gold so managed to find the hidden lounge. There were no free drink options so even a small glass of white wine cost $1. At 12 noon food in the lounge consisted of pretzels, nut mix, sweet biscuits and apples. No wonder people aren't flying upper classes now. No drink when on board, no taking of coats. No entertainment at all (this is first class). They ran out of food choice at the 3rd row. Wine served in plastic cups. Food was ok."

"US Airways needs to study its rivals and notice that treating their customers rudely will affect them. I like their message when you land. It was a pleasure serving you on this flight. Serving - when? They talk amongst themselves and check if you behave. Their big job is to put a barrier in front of the front bathroom so the captain can get to the bathroom. You do not even get nuts, and this is first class.